Chipotle restaurants in New Jersey have a lot of explaining to do.
Recently, diners in NYC and NJ noticed their checks rounded up or down to the nearest nickel. The Star-Ledger, a leading paper in Northern New Jersey investigated the claim and found this was happening in some of Chipotle's busiest markets.
A spokesperson for Chipotle told the Star-Ledger that the company employs the practice to curb long lines and create greater efficiency in these high-volume locations."The idea is simply to limit the possible combinations of change on cash transactions to keep the lines moving quickly in high volume areas," spokesman Chris Arnold tells the newspaper. "It was never our intention to have a policy that was confusing or misleading," he told NJ.com.He also explained to the New York Times that Chipotle hasn't seen any kind of profit from the practice. As of August 1, Chipotle locations in New Jersey will no longer be rounding up, only down, a spokesperson told Consumerist.
Count your pennies carefully!