Papa John’s CEO Facebook Apology For Racist Voicemail


/ May 28, 2013

An ex-employee of a Papa John’s location in Sanford, Fla. is currently the most hated man in the company’s offices.

This past Sunday a delivery man for the pizza chain let off a racist rant that was caught on a voicemail after he accidentally “buttdialed” the customers he was talking about. An innocent couple was the target of the driver’s N-word filled conversation with a coworker. Afterwards, they posted the voicemail on Youtube and it gained national attention.

Both the deliveryman and coworker were fired and Papa John’s CEO apologized with a message on Facebook.

Read the apology below:

Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants. Their thinking and actions defy both my personal and the company’s values, and everything for which this company stands. The employees responsible for this absolutely unacceptable behavior were immediately terminated.

My heartfelt apology goes out to the customer involved, his family, and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company.

Thank you for your important comments. I have personally reached out to our customer to share my own thoughts and offer my deepest apology.


John Schnatter
Chairman and CEO
Papa John’s

The racist voicemail can be heard here.