Wishing you could dial up Olivia Pope to bury that racial faux pas? Crisis Management expert Melissa Agnes explains how to apologize for idiotic gaffes
Racist Moment: A past racially insensitive quip has come back to haunt you.
Famous Blunder: Paula Deen forced her restaurant workers to dress as slaves and copped to using the N word.
Agnes Says: “Make the issue more than just about you. The first thing Paula Deen should’ve done was take responsibility. She put out three statements that were a mess. When dealing with something from the past, it’s important to show the growth you’ve made. It’s about being honest, sincere and stating that, not hiding it.”
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