Racist Moment: You made a discriminatory comment to a customer at your 9-to-5.
Famous Blunder: Oprah Winfrey’s pursuit of a new purse was halted when a Zurich boutique clerk denied her access, deeming it too expensive.
Agnes Says: “Say, ‘This is what happened, it was a mistake, it never should’ve happened, and this is what I’m doing to make sure it never happens again.’ If you can take back what you’ve said in the moment, take it back and apologize. The customer’s always right, so if you’ve done something to offend a customer, you have to own your mistakes.”
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